Our service standards
We’re committed to providing a first class service because we know that by giving you the right support and advice, you’ll come back to us for your next non-conforming case.
Regular Updates
Submit a case to us and you’ll also get regular automatic case updates at the following stages:
- Application received
- Awaiting information
- Valuation instructed
- Application submitted to lender
- Offer
- Completion
You can choose to receive your updates by email or phone – whichever suits you best.